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Introduction
Login/Logoff
Product Catalog
Product Catalog
Personal Catalog
Product X-Ref
Quick Order Entry
Orders
Order Inquiry
Shopping Carts
Saved (Template) Orders
Check Out
Account Setup
Account Inquiry
Maintain User
Welcome
to the Cannondale Retailer Internet Tool Help page.
For help on a specific section of the site, select a topic from the menu at the left.
Enter your login ID and password. These fields are case sensitive so ensure
that you enter these fields correctly. Password help is available.
When you have completed using the site, click the Log Off button
to return to the home page.
When you have successfully logged into the site, the Associated Account Selection screen will appear. This will allow you to select an associated customer account.
Order #217 for this account contains tracking information for UPS.
Order #218 will show tracking information for Fedex.
The 'Product Catalog' tab will display items available for purchase that lie within our current product catalogs. To search for specific items, enter criteria for one of the search options (description/keyword or model) available on the left-side navigation bar, and click "go". You can reset your search boxes by clicking the "reset" button (the button containing a white arrow).
A note about our "Specials" section: When you click on "Specials" on either the left-side navigation or from a link on the homepage, you are searching a separate catalog. Hence, all searches and navigations are done for items in our specials section. It is possible for past model year products to appear in the "Inline" catalog and not in the "Specials" section, especially during model year transitions.
To order an item, simply indicate the number of items desired in the 'Quantity' entry field, then click the 'Add to Cart' button found above and below the item list.
To see additional information about a particular item, click on the model or on the thumbnail image of the item. Bicycle detail pages will display a larger view of the model, along with spec information found for that item. Some kits (small parts items) marked with the thumbnail at the right will link to the .pdf manual concerning that kit from the detail page.
Items can be added to your Personal Catalog by clicking the link in the right most column for each item. Items that have already been added to your Personal Catalog are denoted in that column.
Stock Level listed in the product catalog is accurate from the previous day close. "HIGH AVAIL." denotes items in which Cannondale has a high inventory level (greater than 25 units in stock). The next column "Next Avail. Qty." refers to the next production week, and the quantity available for that production period. "CALL" denotes that there is currently no future production date scheduled. Keep in mind that Cannondale's production schedule changes frequently, so orders may be placed for such items.
Breadcrumbs are found above the drop-down menu to give you a trail of your path, and allow quick navigation through our product categories.
The 'Quick Order Entry' function is intended to provide a "heads down" method for item
entry. Items and the desired quantity for each should be entered. These items must then be "validated"
to ensure that they are valid items. Once validated, the items may be added to the current order
by selecting 'Add to Cart'.
Two entry views are provided:
In order to use the 'Customer Product Code' view, items must first be entered into the Customer/Product X-Reference table. This function is accessed by selecting Customer/Product X-Ref from the left hand menu. Each item must be entered by it's customer assigned number along with it's corresponding Cannondale assigned number.
You may inquire into the status of orders that have been placed by clicking
on the 'Order Inquiry' tab. A list of orders will be displayed.
By clicking the 'Order Number' you can view detailed information for each order.
Order status codes are:
Orders are viewed based on the assigned location. If a user has multiple locations assigned, he can choose an address from the drop-down. If a user has the "Combine locations" permission checked off, he can view all orders for all of his assigned locations, or choose to filter by ship-to. Super Users have all locations assigned by default, but can filter orders by ship-to as well.
Within account inquiry, you can view your account status, balance, credit limit, and past payment details. In addition, you can view a listing of invioces and even drill down to line-item level.
This display allows the user to review or change information about their CRIT account. Items such as the user's contact name and email address can be maintained.
There are three levels of CRIT user...
Super Users should note that on the user maintenance screen, when setting permissions in the "Permission Exclusion" area, they are selecting functions to BLOCK from that user. When that user logs on, they will not see the function or feature that is being blocked. Links to blocked functions will be absent in that user's navigation bar, or "Not Authorized" will show for blocked Availability and Pricing.
Super Users can also suspend a user, effectively banning access to CRIT for that user id.
Orders that have not been checked out are maintained as pending orders. From the 'Pending Orders' view, you can Remove, View or select the order for checkout. Once the order is selected for view or checkout, the order has essentially been 'adopted' (it is now your active open cart) and may be changed by deleting or adding items.
Saved orders give you the ability to turn a list of commonly-ordered items into a template, easing subsequent ordering of those items. Orders may be saved prior to checkout by selecting 'Save This Order' from the left hand menu. Once an order has been saved, it can be used as a template by adding it to your cart from 'View Saved Orders'.
Choose an item on the left for help about a specific CRIT function.
CRIT provides five methods of adding product to your order:
*Additionally, you can use your own Product Codes to reference items by taking advantage of the Customer/Product X-Ref feature.
After building the order, you can easily Check Out to submit the order to the back end system. Once the order has been placed the user can review it's status using the Order Inquiry function.
The Personal Catalog allows the user to establish for themselves a subset of items of particular interest. These may be items that are ordered on a regular basis or simply items that the user would like to return to later. Items may be added to the Personal Catalog by clicking the link in the right most column for each item in the Product Catalog.
The items in the Personal Catalog may be added to the current order by indicating the number of items desired in the 'Quantity' entry field, and then clicking the 'Add to Cart' button found at the top and bottom of the items list.
This feature allows the user to assign their own product codes to items available on the site. For each item, an entry is made that indicates the item code (SKU including size and color) as it appears in the catalog and the code by which the user would like to refer to that item. These user assigned codes can then be used in the Quick Order Entry function to quickly enter items in a "heads down" mode.
In Check Out, the user provides all of the necessary information to compete the order and submit
it to the back end system. Information that can be modified at this time includes:
After the providing the required information, the user may then "submit" the order. Once submitted, the user will be presented with an Order Confirmation which summarizes the details of the order. In addition, if the user has selected to receive an email confirmation of new orders, an email will be sent at that time.
Administration Functions - Commerce Edition uses several DB2/400 files to extend the backend system to the Web. As some of these files require maintenance, there are functions provided for administration of the data. The functions provided are listed below...
User Preferences - User Preferences maintenance allow for the setup and administration of B2B Web User accounts. For each account, information such as the default customer association, email address, contact name and properties flags can be managed.